Long-Term Care Ombudsmen Staff and Volunteers Advocate for Residents’ Rights

The Ombudsman Program representatives advocate for residents’ rights to promote the highest possible care and quality of life of residents in long-term care facilities. Under the Older Americans Act, every state is required to have a Long-Term Care Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system.

Nursing Home Reform Law, passed in 1987, guarantees nursing home residents their

individual rights, including but not limited to: individualized care, respect, dignity,

the right to visitation, the right to privacy, the right to complain, and the right to make

independent choices.

A Long-Term Care Ombudsman is a person who receives complaints, question, or concerns from residents of long-term care facilities, which live in nursing homes, assisted living or residential care facilities. Training is provided for individuals that are interested in our Long-Term Care Ombudsmen Volunteer Program.  The Ombudsman Program also provides information to anyone wanting to know more about residents’ rights in long-term care facilities.

If you would like more information on the Long-Term Care Ombudsman Program or becoming a Long-Term Care Ombudsman Volunteer located in the Caddo, Comanche, Cotton, Grady, Jackson, and Jefferson, McClain, Stephens and Tillman counties, please contact, Ombudsman Supervisor, Dacia Nix at (580)736-7975 or Ombudsman Supervisor, Darin Terry at (580)736-7974.